Treat a returning client's new language request as a fresh brief

Refresh the project details

Record the current source, language direction, audience, output and deadline. Ask whether earlier terminology or translated material should be used as a reference. Identify the prior version clearly and confirm that the client is authorised to share it.

If the new work adds pages or languages to an earlier project, explain the relationship. Do not label a revised document as unchanged without checking with the client, and do not reconfirm an old quote on Enuncia's behalf.

Clarify the referral position separately

Repeat-client and existing-client enquiries may have specific treatment under the partner agreement. Ask how the arrangement applies rather than assuming every later order automatically creates a new commission.

With permission, introduce the new requirement through the appropriate review process. Enuncia confirms accepted project terms, while the written partnership agreement establishes any eligible referral earnings. Accurate records help both discussions stay attached to the actual work requested.

Keep exploring

• Registering a referral is the start of review, not a confirmed sale
• What to clarify when a referral may already be known to Enuncia
• Ask these commission questions before you promote a partnership